Return Policy
a Returns must be shipped within seven business days after authorization by Atlanta Inlaid Floors to receive a replacement or a refund.
b. All stock Items have a 20% restocking fee. All custom medallions cannot be returned.
c. Buyer is responsible for the shipping charges both ways.
d. Returned items must be in salable, unmodified condition.
e. Custom orders are not returnable except in cases of manufacturing defects.
f. Items that incur damage, warping due to improper storage conditions on Buyers premises are not returnable and are not covered by
    Atlanta Inlaid Floors warranty.
g. Atlanta Inlaid Floors does not accept project leftovers for return.
h. Items must be shipped back insured and properly packaged.

Cancellations
a. Once the order is placed for stock items you have 48 hours to cancel your order. After 48 hours a 10% processing fee will be
     charged. Custom orders can not be cancelled. This includes any product that was manufactured for a special order, custom
     thickness other then 3/4", substituted wood species, custom size etc. Lead time varies for custom orders and provided as an estimate.      Production lead time starts only after customer approval of the design. Atlanta Inlaid Floors will make every effort to deliver the 
     product in the shortest time possible.
b. If the cancelled order was already shipped, you will be responsible for freight charges both ways.
c. All delivery dates are estimates. We recommend that you do not book installation until you receive your product.

BACK TO TOP

Warranty Information and Liability
All material is guaranteed to be as specified. All work will be completed in a manner accepted in standard practices.
Atlanta Inlaid Floors warrants its medallions, borders and parquet to be free from manufacturing defects in milling and assembly. We warrant these products, to the original purchaser, for as long as you own your home. If the Atlanta Inlaid Floors product is installed using a non-recommended adhesive, release from the subfloor due to glue bond failure is no longer covered by warranty. All other warranties still apply.

Warranty exclusions and limitations.
IT IS THE RESPONSIBILITY OF THE INSTALLER AND/OR HOMEOWNER TO INSPECT THE PRODUCTS PRIOR TO INSTALLATION. If, BEFORE INSTALLATION, you discover any product that has obvious defects, please contact Atlanta Inlaid Floors immediately to arrange for repairs or replacement products. Atlanta Inlaid Floors accepts no responsibility for costs of products or labor when products with visible defects have been installed nonetheless.

This warranty does not cover damage, warping that occurs due to improper storage conditions on Buyer premises prior to installation.

We assume no responsibility for incorrect installation or damage to product or surrounding flooring caused by incorrect installation. It is critical that all installations are done in compliance with the procedures outlined in the Atlanta Inlaid Floors installation instructions. Failure to install in accordance with the instructions will void all warranties. Detailed instructions are included in the boxes of Atlanta Inlaid Floors products or can be obtained by calling Atlanta Inlaid Floors at (800) 790-4865.
Hardwood flooring and inlays are natural products and will expand and contract during heating and non-heating seasons, causing changes in the joinery of the flooring products. These changes in joinery are not considered defects. To minimize these changes as much as possible it is vital that reasonable humidity conditions (35-45% humidity at 60-75°F) are maintained consistently. It is also important to allow time for proper acclimation of the product to the home's climate conditions. No warranty coverage is provided for flooring that experiences glue bond failure, cupping, buckling, gapping or cracking due to inadequate, excessive or widely fluctuating humidity levels. We assume no responsibility for deterioration of our product after final work (either sanding or finishing) that may occur due to failure to seal wood, inadequate protection of wood surfaces from weather or human elements, expansion or contraction or warping of wood caused by dryness, humidity or moisture that is out of our control.

Color variation, grain variation, mineral streaks, sap pockets, small knots, flecking or other variation can occur. We cannot warrant against natural variations, nor the differences between the color, grain and appearance of product samples, surrounding field floor, millwork and other wood products, and the color, grain and appearance of Atlanta Inlaid Floors products.
This warranty does not cover color changes to any products which result from UV light and/or the natural aging process of the wood.
In-floor radiant heating systems can significantly alter product performance. Installation is allowed over radiant-heated subfloors provided the subfloor is structurally sound and the heat is regulated not to exceed 80°F.
Damage caused by natural or man-made disasters including, but not limited to, leaking or broken plumbing, standing water, fire, excessive rainfall, hurricanes, tornadoes, flooding or other disasters are not covered by the terms of this warranty. Failure to properly maintain your wood floor or decorative inlays will void all warranties. For maintenance recommendations, contact the National Wood Flooring Association, www.nwfa.org or (800) 422-4556, or the National Oak Flooring Manufacturer's Association, www.nofma.org or (901) 526-5016.
THERE ARE NOT IMPLIED WARRANITES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXTENDING BEYOND THE TERMS OF THIS WARRANTY, AND EXCEPT AS SET FORTH HEREIN, THERE ARE NO OTHER WARRANTIES BY Atlanta Inlaid Floors. EXCEPT FOR THE SPECIFIC REMEDIES SET FORTH HEREIN, Atlanta Inlaid Floors SHALL HAVE NO LIABILITY FOR ANY DAMAGES, INCIDENTAL OR CONSEQUENTIAL, RESULTING FROM THE PURCHASE, INSTALLATION OR USE OF THE Atlanta Inlaid Floors PRODUCT. THE TERMS OF AND REMEDIES AVAILABLE UNDER THIS LIMITED WARRANTY CAN ONLY BE MODIFIED OR EXTENDED IF EXPRESSLY AUTHORIZED, IN WRITING, BY AN AUTHORIZED REPRESENTATIVE OF Atlanta Inlaid Floors .

Damage and Other Claims
a. Any claims, shortages or return requests must be reported within seven days after receiving the product. Written notice is required
    either by FAX or email. Prior approval is required on any returned merchandise. We may ask you to provide photos illustrating the damage.
b. Buyer agrees that the only remedy which Buyer shall have from Atlanta Inlaid Floors, in respect to goods which are for some
    reason determined to be defective or damaged, is replacement for such goods, repair of original goods or if such goods cannot be
    replaced or fixed, the purchase price of same.
c. Any damage that may have occurred in shipment must be reported to Atlanta Inlaid Floors as soon as possible and prior to
    installation. Any missing, damaged merchandise, damaged packaging must be noted to the carrier. We cannot be held responsible
    for shortages after the shipment is signed for.

BACK TO TOP